Visitor: The version of kies you linked to crashes instantly with: Visitor: I am running Windows 7 圆4, but you just said that 圆4 OSes are not supported Visitor: The link you just sent me is to download the exact same version of Kies that I have already downloaded from the Samsung web site. Suzanne: Once you are done with the download and install of the KIes 2.0 on Windows 32 bit PC then restart the PC to make the changes effective and then connect the phone to the PC. exe file saved on desktop to install the software. Suzanne: Once you save and download the file on the Computer, then connect the phone to the Computer using a USB cable and run the. zip icon saved on the Computer to run the file. Suzanne: Please save the file on the desktop. Suzanne: Here is the weblink to download Kies 2.0 software for the device. Visitor: InstallShield is the technology that is used to install Kies Visitor: InstallShield should be configured to only install on 32bit platforms if that is the case Visitor: Can you please send me a link to a kb article where it states that it only runs on a 32bit OS? Suzanne: In this case I request you to please download and install Kies software on any Windows 32 bit PC and uncheck USB Debugging mode on the phone to connect it and transfer. Suzanne: I am sorry to inform you that Kies 2.0 software is compatible on Windows 32 bit PC's Suzanne: Are using Windows 32 bit or Windows 64 bit PC ? Visitor: That doesn't fix Kies or my ability to back up my phone Suzanne: As of now there is no Android 4.0/ Ice cream Sandwich update. Visitor: I have connected the phone, what would you like me to check? Visitor: disabled AV, started kies, crashed, connecting phone to pc. Suzanne: When an update is made available, this support page will contain information on how to obtain the update and however you will get a notification on to your device if it's an over the air update. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion. Suzanne: Unfortunately, as of now there is no official information on the release date of the Android 4.0 from Samsung and you will be notified by the carrier and in the Samsung website when/if the update is released. Suzanne: Disable Anti virus on your PC and then try to connect the phone to the PC and let me know the status. Visitor: I was hoping that ICS had come out, so I was starting kies up Visitor: no, I haven't plugged my phone into my computer in a long time Visitor: only, I haven't used it in a long time Suzanne: Are you experiencing this issue after installing any third party application on your Phone? Suzanne: May I know how long you have been experiencing the issue? Windows will close the program and notify you if a solution is available. Visitor: The splash screen loads and a crash window opens: Kies Kies has stopped working A problem caused the program to stop working correctly. Suzanne: I am sorry for the inconvenience. Visitor: Kies had automatically updated itself and continually crashed. Suzanne: I understand that you are unable to open Kies software on your PC. Visitor: I can pull out the stack track from Visual Studio if you like Suzanne: Please let me know the issue, so that I can help you. it instantly crashes every time with a MemoryAccessViolationException Visitor: I downloaded kies Kies_2.2_41_7 from the device support site Suzanne: Please let me know how I may help you. Suzanne: Hi, thank you for contacting Samsung Technical Support. Your Issue ID for this chat is LTK5640844954X There will be a brief survey at the end of our chat to share feedback on my performance today. Please wait for a Samsung Agent to respond.
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